We want you to be delighted with your Attoux purchase.
Last updated: August 28, 2026Eligible merchandise may be returned within 30 days of delivery.
To qualify, merchandise must be:
To begin a return, contact foryou@attoux.com before sending merchandise back. Returns sent without first requesting a return may not be accepted.
The following items are final sale unless they arrive damaged or defective:
For hygiene and quality-control purposes, merchandise used to wrap or present a gift may not be returned.
Customers are responsible for return shipping costs unless the merchandise arrived damaged, defective, or incorrect. We recommend using a trackable shipping method. Attoux is not responsible for return packages lost or damaged in transit.
Original shipping charges are non-refundable except when required by law or when the return results from an Attoux error.
Once your return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method. Processing times may vary by bank or payment provider.
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact foryou@attoux.com as soon as reasonably possible and include your order number, a description of the issue, and photographs showing the product and any damage or defect.
We will review the issue and work with you to provide an appropriate replacement, refund, or other resolution.
Minor variations in fabric texture, size, color, print placement, stitching, ribbon placement, or other handcrafted details may occur and are not necessarily considered defects. Colors may also appear differently depending on your screen or device settings.
The simplest way to exchange an item is to return the eligible original item and place a new order for the item you prefer.
To cancel or change an order, contact foryou@attoux.com as quickly as possible. We cannot guarantee that we can modify or cancel an order once processing has begun. Personalized, custom, or made-to-order merchandise may not be canceled once production has started.